Salary: £28624 – £30060/annum
Permanent – Full Time
Property Services
Shrewsbury, Shropshire
date posted: 8/10/25 12:55
Income Officer – Permanent, Full Time
Location: Shropshire
Salary: £28,624 – £30,060 + Local Government Pension Scheme
Hours: 37 hours per week
Are you passionate about helping people sustain their tenancies while ensuring income recovery is managed effectively? We’re looking for a proactive and customer-focused Income Officer to join a busy housing team in Shropshire.
🡠About the Role
As an Income Officer, you’ll play a key part in supporting residents to maintain their tenancies and managing rent and other neighbourhood-related income streams. You’ll build strong relationships with tenants, provide practical support, and work with partners to maximise income recovery while ensuring a fair and supportive approach.
This is a varied, front-line role where no two days are the same — from negotiating payment plans and giving benefit advice to preparing court documentation and making a real difference in people’s lives.
💼 Key Responsibilities
* Manage a designated caseload of rent and other neighbourhood-related debt
* Proactively engage with tenants to prevent arrears and income loss
* Negotiate and agree payment plans, offering clear and empathetic advice
* Support vulnerable tenants by signposting to appropriate services
* Prepare and deliver legal notices, attend court when necessary
* Work closely with colleagues, partners, and external agencies to resolve issues
* Keep accurate records and contribute to performance targets
🧑â€ðŸ¤â€ðŸ§‘ About You
We’re looking for someone who is:
* A confident communicator with a customer-first approach
* Skilled in negotiation and able to manage sensitive conversations
* Organised and able to manage a busy and varied workload
* Knowledgeable (or willing to learn) about welfare reform, benefits, and income recovery processes
* Comfortable working both independently and as part of a team
📋 What’s on Offer
* Competitive salary
* 28 days annual leave, rising to 33 after 5 years
* Local Government Pension Scheme
* Flexible working and mileage reimbursement
* Opportunities for training and professional development
* The chance to make a meaningful difference in your community
âš ï¸ Additional Information
* A valid driving licence and access to a vehicle are required
* This role involves lone working and occasional evening work
* Appointment is subject to satisfactory references, medical clearance, and a DBS check
👉 Ready to take the next step in your housing career?
Apply today to join a team that puts people and communities at the heart of everything they do
This vacancy is being advertised on behalf of Greenacre Recruitment Ltd who are operating as a recruitment agency and business.
